How to reconnect to the Cloud?

If connection between App & Cloud is broken, here are few things you can do to fix this:

1. Make sure your phone is connected to internet

2. Force quit the app on your phone

3. Turn your phone’s Airplane Mode off and on again

4. Re-open the app

Still not connected?

1. Shut down your phone (do not do restart; completely shut the phone off and turn it back on). This will fully reset your phone

2. Turn your phone on again

3. Re-open the app

If these steps still did not work, please follow the extended steps to logout and login again to the cloud.

Reinitialize Cloud

Please carefully follow these steps:

1. Go to profile settings and log out

2. Force quit the app on your phone

3. Re-open the app

4. Enter user and password

5. Follow instructions