Smartwatches Support
Contact us
Troubleshooting
iOS App release notes
Alpina - iOS App releases
Frederique Constant - iOS App releases
Android App release notes
Alpina - Android App release
Getting started
Application
Cloud
Align hands
Syncing
Pairing
Time
Notifications
GPS (On selected models)
Connectivity
Interpreting your Data
Activity
GPS (On selected models)
Altimeter (On selected models)
Barometer (On selected models)
UV (On selected models)
Temperature
Compass (On selected models)
Sleep
Heart Rate Monitoring (On selected models)
Connectivity
Cloud
Settings
Alarms
Worldtimer
Notifications
Display
Activity
GPS (On selected models)
Sleep
Heart Rate Monitoring (On selected models)
Connectivity
Connected Apps
Watch Functions
Chronograph
Countdown Timer
Display
Troubleshooting
Connectivity
Notifications
Firmware Update
Battery & Charging
Cloud
Not on time
LCD Screen off (On selected models)
UV (On selected models)
Altimeter (On selected models)
After Sales Service
Reset
App
Video Tutorials
ALPINA - AlpinerX Smart Outdoors (AL-283)
FREDERIQUE CONSTANT - Vitality's (FC-287 & FC-286)
ALPINA - AlpinerX Alive (AL-284)
User Guides
Back to home
Smartwatches Support
Troubleshooting
iOS App release notes
Alpina - iOS App releases
Frederique Constant - iOS App releases
Android App release notes
Alpina - Android App release
Getting started
Application
Cloud
Align hands
Syncing
Pairing
Time
Notifications
GPS (On selected models)
Connectivity
Interpreting your Data
Activity
GPS (On selected models)
Altimeter (On selected models)
Barometer (On selected models)
UV (On selected models)
Temperature
Compass (On selected models)
Sleep
Heart Rate Monitoring (On selected models)
Connectivity
Cloud
Settings
Alarms
Worldtimer
Notifications
Display
Activity
GPS (On selected models)
Sleep
Heart Rate Monitoring (On selected models)
Connectivity
Connected Apps
Watch Functions
Chronograph
Countdown Timer
Display
Troubleshooting
Connectivity
Notifications
Firmware Update
Battery & Charging
Cloud
Not on time
LCD Screen off (On selected models)
UV (On selected models)
Altimeter (On selected models)
After Sales Service
Reset
App
Video Tutorials
ALPINA - AlpinerX Smart Outdoors (AL-283)
FREDERIQUE CONSTANT - Vitality's (FC-287 & FC-286)
ALPINA - AlpinerX Alive (AL-284)
User Guides
Troubleshooting
Connectivity
My watch connects to other devices but not to my smartphone, what should I do?
I have difficulties pairing my smartwatch, what should I do?
I am not able to connect / synchronize my smartwatch, what should I do?
Notifications
I do not get notifications on my smartwatch, what should I do?
Firmware Update
My watch update failed and my smartwatch doesn't respond anymore, what should I do?
Battery & Charging
What do I do if my smartwatch runs out of battery completely?
How to save the battery life?
What is the battery life of my smartwatch?
Cloud
I can not connect to my cloud account? / I am facing difficulties with the cloud connexion?
How to reconnect to the Cloud?
How can I restore my data on a new phone?
Not on time
My smartwatch isn't on time, what should I do?
My watch's hands are stuck at 10:10, what should I do?
LCD Screen off (On selected models)
My digital screen has gone black and isn't responding, what should I do? (On selected models)
UV (On selected models)
My UV measurement doesn't seem to work,what should I do? (On selected models)
Altimeter (On selected models)
My altimeter measurements seem wrong, why? (On selected models)
After Sales Service
Who should I contact to get my smartwatch repaired or serviced?
Reset
How can I reset my smartwatch with factory settings?
App
I can not open the app because it crashes / Which software version do I need at least to use the app?
