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Smartwatches Support
  • Contact us
Troubleshooting
  • iOS App release notes
    • Alpina - iOS App releases
    • Frederique Constant - iOS App releases
  • Android App release notes
    • Alpina - Android App release
  • Getting started
    • Application
    • Cloud
    • Align hands
    • Syncing
    • Pairing
    • Time
    • Notifications
    • GPS (On selected models)
    • Connectivity
  • Interpreting your Data
    • Activity
    • GPS (On selected models)
    • Altimeter (On selected models)
    • Barometer (On selected models)
    • UV (On selected models)
    • Temperature
    • Compass (On selected models)
    • Sleep
    • Heart Rate Monitoring (On selected models)
    • Connectivity
    • Cloud
  • Settings
    • Alarms
    • Worldtimer
    • Notifications
    • Display
    • Activity
    • GPS (On selected models)
    • Sleep
    • Heart Rate Monitoring (On selected models)
    • Connectivity
    • Connected Apps
  • Watch Functions
    • Chronograph
    • Countdown Timer
    • Display
  • Troubleshooting
    • Connectivity
    • Notifications
    • Firmware Update
    • Battery & Charging
    • Cloud
    • Not on time
    • LCD Screen off (On selected models)
    • UV (On selected models)
    • Altimeter (On selected models)
    • After Sales Service
    • Reset
    • App
  • Video Tutorials
    • ALPINA - AlpinerX Smart Outdoors (AL-283)
    • FREDERIQUE CONSTANT - Vitality's (FC-287 & FC-286)
    • ALPINA - AlpinerX Alive (AL-284)
  • User Guides
      Back to home
      1. Smartwatches Support
      2. Troubleshooting
      • iOS App release notes
        • Alpina - iOS App releases
        • Frederique Constant - iOS App releases
      • Android App release notes
        • Alpina - Android App release
      • Getting started
        • Application
        • Cloud
        • Align hands
        • Syncing
        • Pairing
        • Time
        • Notifications
        • GPS (On selected models)
        • Connectivity
      • Interpreting your Data
        • Activity
        • GPS (On selected models)
        • Altimeter (On selected models)
        • Barometer (On selected models)
        • UV (On selected models)
        • Temperature
        • Compass (On selected models)
        • Sleep
        • Heart Rate Monitoring (On selected models)
        • Connectivity
        • Cloud
      • Settings
        • Alarms
        • Worldtimer
        • Notifications
        • Display
        • Activity
        • GPS (On selected models)
        • Sleep
        • Heart Rate Monitoring (On selected models)
        • Connectivity
        • Connected Apps
      • Watch Functions
        • Chronograph
        • Countdown Timer
        • Display
      • Troubleshooting
        • Connectivity
        • Notifications
        • Firmware Update
        • Battery & Charging
        • Cloud
        • Not on time
        • LCD Screen off (On selected models)
        • UV (On selected models)
        • Altimeter (On selected models)
        • After Sales Service
        • Reset
        • App
      • Video Tutorials
        • ALPINA - AlpinerX Smart Outdoors (AL-283)
        • FREDERIQUE CONSTANT - Vitality's (FC-287 & FC-286)
        • ALPINA - AlpinerX Alive (AL-284)
      • User Guides

      Troubleshooting

      Connectivity

      • My watch connects to other devices but not to my smartphone, what should I do?
      • I have difficulties pairing my smartwatch, what should I do?
      • I am not able to connect / synchronize my smartwatch, what should I do?

      Notifications

      • I do not get notifications on my smartwatch, what should I do?

      Firmware Update

      • My watch update failed and my smartwatch doesn't respond anymore, what should I do?

      Battery & Charging

      • What do I do if my smartwatch runs out of battery completely?
      • How to save the battery life?
      • What is the battery life of my smartwatch?

      Cloud

      • I can not connect to my cloud account? / I am facing difficulties with the cloud connexion?
      • How to reconnect to the Cloud?
      • How can I restore my data on a new phone?

      Not on time

      • My smartwatch isn't on time, what should I do?
      • My watch's hands are stuck at 10:10, what should I do?

      LCD Screen off (On selected models)

      • My digital screen has gone black and isn't responding, what should I do? (On selected models)

      UV (On selected models)

      • My UV measurement doesn't seem to work,what should I do? (On selected models)

      Altimeter (On selected models)

      • My altimeter measurements seem wrong, why? (On selected models)

      After Sales Service

      • Who should I contact to get my smartwatch repaired or serviced?

      Reset

      • How can I reset my smartwatch with factory settings?

      App

      • I can not open the app because it crashes / Which software version do I need at least to use the app?
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