I am not able to connect / synchronize my smartwatch, what should I do?

Here are few things you can do to fix this:

1. Make sure your phone is nearby

2. Check if watch is charged (only for watches equipped with rechargeable battery)

3. Check if GPS is on (is required for BLE) - Only for Android

4. Force quit the app on your phone

5. Turn your phone’s Bluetooth off and on again

6. Re-open the app

Still not connected?

1. Shut down your phone (do not do restart; completely shut the phone off and turn it back on). This will fully reset the Bluetooth system in the phone

2. Turn your phone on again

3. Re-open the app

If these steps still did not work, please follow the extended steps to re-pair with your phone

Re-pair Watch

Please carefully follow these steps:

1. Go to watch settings: Remove/Clean old pairing

2. Go to Bluetooth settings, find your watch and then tap "Forget Device/ Unpair"

3. Force quit the app on your phone

4. Re-open the app

5. Tap the (+) inside the watch icon in upper right corner

6. Follow pairing instructions