I can not open the app because it crashes / Which software version do I need at least to use the app?

 

In order to optimize the performance and proper functioning of your watch, the minimum version of your operating system must be iOs 11.0 and Android 7.0. In addition, you need to check the availability of storage space on your phone and make sure there is enough.

It is also important that our users regularly update their app, firmware, and their Os for optimal device function. 

If this still happens, please contact our support and provide a description of the issue and a video of the behavior so the Development Team can try to replicate the issue and provide accurate instructions or fix it.