I have difficulties pairing my smartwatch, what should I do?

1 - Open the app

2 - Click on the upper right hand corner logo

3 – At the bottom of the page, click on “unpair”

4 - Quit the app and remove it from the multitask

5 - Go to the settings of the iPhone

6 - Click on Bluetooth

7 - Turn-on Bluetooth, and check if you see your watch in the devices list. If yes, and if there is a small "i", click on it, then click on "Forget this device".

If you don't see your watch in the device list, you can skip this step

8 - Turn-off bluetooth from the Bluetooth settings page of the iPhone

9 - Turn-off WIFI from the WIFI settings page of the iPhone

10 - Turn-on the Airplane mode

11 - Delete the app

12 - Restart your phone

13 - Turn-off Airplane mode

14 - Download the app from the AppStore (you can turn on WIFI if needed)

15 - Turn-on Bluetooth

16 - Open the app and connect the watch

If it doesn't work, please re-try all the steps, and do this steps between steps 12 and 13 :

12 bis: press 10 time the crown button (the button at 3 o'clock) and on the tenth press, keep the button pressed for at least 10 seconds : the watch will move hands to indicate it has make a reset